We are committed to the safety and well-being of our guests, their families, and our staff
We’ve implemented many changes across our continuum of care as we respond to the COVID-19 pandemic and work to mitigate risks of transmission of this disease while continuing to provide compassionate, cost-effective care to those suffering from substance use disorder and their families.
We are open and admitting new guests and have compiled a list of program and process changes to help you navigate and understand our current operations. We continue to monitor information from the CDC, as well as our state and local authorities and health organizations, and will implement changes as recommendations become available. This page will be updated to reflect any new information.
STAFF & CAMPUS CHANGES
- We are frequently disinfecting surfaces throughout our campus.
- Staff health is monitored daily through temperature checks and screenings.
- Staff members are required to wear protective masks when they are unable to maintain a social distance of 6 feet from guests.
- Staff members who become symptomatic must not report to work, notify their supervisor, and seek medical attention from their healthcare provider or the Guilford County Health Department.
- All vendors are screened upon arrival at our campus and are required to wear protective masks when on campus.
- Staff members who are not essential to the delivery of treatment and are able to perform their job functions remotely are working from home.
- Guest’s health is monitored daily, including temperature checks.
- Guests are required to wear a protective face mask when outside their rooms and they are unable to maintain social distancing of at least six feet between themselves and another person. Guests are asked to bring masks to admission.
- Family members may mail care packages to guests. Address packages to: Guest Name, Fellowship Hall, 5140 Dunstan Rd., Greensboro NC 27405.
- Sunday visitation is suspended. Guests are permitted, after the initial 7 days of treatment, to contact family via video call under the supervision of their counselor, during their two weekly counseling sessions.
- Our on-site Family Therapy Program has been modified to an online platform. In early July, we will begin to offer a hybrid program with online education, in-person group sessions and an individual counseling session.
- Our Family Education Program is suspended.
- Primary and Extended Program guests, as well as guests in our sober living houses, are attending on-site and/or virtual 12-step meetings.
- Some recreational activities where social distancing cannot be practiced are suspended. Guests are asked to refrain from physical contact with one another.
- Our Intensive Outpatient Program is operating on a virtual platform.
- Our Outpatient Program is operating via telehealth.
- Early Recovery Groups are operating under the following requirements: 1) groups consist of no more than 9 group members and 1 counselor; 2) all participants must complete temperature checks and COVID screening upon arrival to the Alumni Outpatient Building; 3) Participants are required to wear protective face coverings and practice social distancing while on campus; 4) participants may only enter the Alumni Outpatient Center and are not permitted in any other areas on campus, including guest smoking areas.
- For discharging guests, family members or loved ones must remain in their automobile upon arrival and contact our switchboard at 336-621-3381. Family members may not enter the facility. Guests are notified when family members arrive.
- If a guest exhibits symptoms of COVID-19, they will be isolated in our designated isolation rooms, tested, and medically discharged to self-isolate at home for 14 days. Upon discharge, they will be directed to contact their healthcare provider. Guests will be notified of their test results. Discharged guests are eligible for re-admission after the required 14-day quarantine at home.
CHANGES FOR NEW ADMISSIONS
- A new admission may be accompanied by 1 support person. Family member or support person must remain in the lobby.
- Upon arrival, new admission must park in our traffic circle and phone Admissions staff at 336-553-6596 or 336-621-3381.
- Nursing staff, in full Personal Protection Equipment (PPE), will conduct a screening questionnaire and obtain temperatures while new admission and their support person remain in their automobile.
- In the event the new admission or support person answers “yes” to any screening question and/or has a temperature of 100 degrees or higher, our medical team will be consulted regarding acceptance of the admission.
We encourage you to follow CDC guidelines on how to protect yourself and others from COVID-19: wash your hands often, put distance between yourself and others, cover your mouth and nose with a protective face cover when around others, and clean and disinfect frequently touched surfaces daily.